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New Patients

Please arrive at your doctor’s office 20 to 30 minutes prior to your first scheduled appointment. Information will be requested for insurance and financial purposes. Please bring any insurance cards or papers with you on your first visit. After this initial visit, you will only need to check-in at the front desk for your appointments. You will need your insurance card for each appointment. If any change in your name, address, phone number, marital status, employment, or insurance carrier occur, please notify us promptly.

Please note that we will also need the information of the insurance subscriber as well as that of the patient.

Wheelchairs are available for patient use while at the Canandaigua Medical Group. They may be obtained at the main entrance.

*Please bring a list of your current medications.

*Also see our Referral Requirements.

Any questions? Please call: 585-393-2888

Referral Requirements

Insurance Information

It is extremely important for you to know the requirements of your insurance coverage for any office visits and/or procedures. This is particularly true if you are in a managed care plan. If you have any questions regarding coverage, you can contact your insurance patient representative for assistance.

Referral Authorization Expectations

If your health care insurance requires a referral from your primary care physician, you are required to obtain this referral prior to arriving for a specialty physician office visit. Please contact your primary care physician office prior to arriving for your appointment to obtain the necessary referrals.